Frequently Asked Questions

Can't find an answer? Use the chat assistant or contact us.

1. What type of hair does Asheerah Hair sell?

We offer premium-quality human hair products, including wigs, bundles, and crochet human hair in various textures and lengths.

2. Is your hair 100% human hair?

Yes. Our products are made from high-quality human hair, designed to provide a natural look, softness, and long-lasting wear.

3. Can the hair be dyed or heat-styled?

Yes. Most of our human hair products can be coloured, curled, straightened, and styled. We recommend using heat protectants and proper hair care products to maintain quality.

4. How long does shipping take?

Estimated delivery is 6–10 days. You will receive tracking information by email after dispatch.

5. Do you ship internationally?

Yes. We ship to selected countries listed in our shipping policy.

6. Can I change or cancel my order?

Orders can only be changed or cancelled before they have been processed or shipped. Once processing begins, cancellations are not possible.

7. Do you accept returns or refunds?

Due to the nature of our products and our dropshipping model, all sales are final. We only provide replacements for items that arrive damaged, defective, or incorrect.

8. What should I do if I receive a damaged or incorrect item?

Contact us within 48 hours of delivery with your order number and clear photos of the item. Once approved, we'll arrange a replacement.

9. How do I choose the right hair texture?

We offer Straight, Body Wave, Deep Wave, Water Wave, Loose Wave, and Burmese Curly. Use our Shop by Texture section to find the style that suits you.

10. How can I contact Asheerah Hair?

Email asheerahhair@gmail.com · WhatsApp +351 914 522 508 · Instagram @asheerah_hair · TikTok @asheerahhair

11. What payment methods are available?

Card via Stripe, PayPal, and MB WAY are being prepared. Your preferred option can be selected at checkout, and payment details are confirmed before the order is completed.

12. What lengths and densities are available for wigs?

Wigs are offered in 16–32 inches, with HD lace in 5x5, 13x4, and 13x6, cap sizes Small, Medium, and Large, and densities of 180%, 200%, and 250%.

Join Our List

Get news, exclusive offers and hair tips first.